The “Terms and Conditions” below apply to all coaching and mentoring services provided by Quyen Nguyen (Coach), to any individual or organization (Client) and constitute the contract for the service to be provided by Quyen Nguyen for the Client. The term ‘coaching’ as used here covers life coaching, personal coaching, personal development, trauma recovery, executive coaching and business coaching for Clients and where applicable includes mentoring or supervision services provided for Clients, coaches or others.

Please note that when purchasing coaching services, sessions, and packages through the website, you must confirm that you have read and agreed to these “Terms and Conditions” before any purchases can be made or scheduling can occur. 

Description of Coaching 

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

All coaching services and communication, email or otherwise, delivered by the Coach as well as information on this website (www.ClarifyYourLight.com) are meant to help the Client recognize and identify limitations, release and let go of trauma, and to reintegrate and move forward into neutrality and abundance. 

1) Coach-Client Relationship

A. For legal purposes, Client understands that coaching is currently an unregulated industry and that the Coach is not “licensed” by any international body. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.

B. Client is solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and their coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy, counseling, psychotherapy, psychoanalysis, substance abuse treatment, professional mental health care or medical care if needed, and is not intended to diagnose, prevent, cure, or treat any mental disorder, medical disease, mental health condition, or medical condition. Client understands that the Coach is not acting as a mental health counselor or medical professional and will not use coaching in place of any form of therapy.

C. Client further acknowledges that they may terminate or discontinue the coaching relationship at any time.

D. Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

G. Client understands that all comments and ideas offered by the Coach are solely for the purpose of aiding the Client in achieving the defined goals the Client creates with the Coach. The Client has the ability to give their informed consent, and hereby gives such consent to the Coach to assist the Client in achieving such goals and understands that results are not guaranteed.

H. Client understands that to the extent their work with the Coach involves personal development (career or business), the Coach is not promising outcomes, including but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.

2) Services

The Client and the Coach agree to engage in a coaching program as described on the sales page of the website and as of the date of the purchase via online Zoom meetings. Coach will be available to Client via email and WhatsApp in between scheduled meetings as defined by the Coach and the selected program purchased. 

3) Schedule and Fees

This coaching agreement is valid as of the first time the Client agrees to these “Terms and Conditions”. As such, participation by any individual in the first coaching session, including but not limited to all introductory sessions, also constitutes acceptance of these “Terms and Conditions”. The date that the first coaching session takes place shall be deemed to be the start date for the service. If the Client is unhappy with any of the terms and conditions they can contact the Coach to discuss any concerns and see if they can be resolved before the first coaching session. 

The fees and lengths of calls or meetings for services are described on the website and sales page as of the date of purchase and are made clear at the time of booking. The Client agrees to pay fees for the service on the “Terms and Conditions” set here. In situations where a third party pays the fees, the third party counts as an agent acting on behalf of the Client.

Coach reserves the right to change their fees from time to time. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of session. Where the Client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited. In return for the fees payable by the Client (or by a third party on their behalf), the Coach agrees to provide the service as described within and in accordance with the “Terms and Conditions”. 

4) Payment Terms

Fees can be paid online by debit or credit card, or by PayPal, using the “Stripe” payments gateway linked to the “Acuity Scheduling” bookings platform on the website. Alternatively, payments by check, Venmo, or Zelle may be made by mutual agreement. Receipts and/or invoices are available, and where receipts are requested by the Client, they will be sent by email.

Fees are payable in advance of each coaching session. Where payment has not been received by the Coach in advance of a coaching session, the Coach is not obligated to provide the session. Where payment is required on receipt of invoice rather than in advance, a 15% charge may be levied for late payment.

5) Dates and Times of Sessions

The date and time of the first session and any subsequent session will be registered on the online agenda (“Acuity Scheduling”) which is maintained on the website. The Coach agrees to maintain their availability to match that presented by the website and to honor the sessions booked through the “Acuity Scheduling” online bookings platform. The coaching schedule is completely accessible through the website’s scheduling system (“Acuity Scheduling”) and sessions can be booked up to 3 months in advance. 

6) Rescheduling Policy

If the Client needs to reschedule a coaching session, Client agrees that it is the Client's responsibility to notify the Coach more than 24 hours in advance of the scheduled calls/meetings. No refunds will be given to Client for unused coaching sessions unless more than 24 hours notice has been given. Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.

In exceptional circumstances the Coach may need to reschedule or cancel a coaching session. In those instances the Coach will also give the Client 24 hours advance notice where practical.

7) Format of Sessions

Sessions are conducted by video teleconference through Zoom or FaceTime. The Coach is open to other formats by mutual agreement. In all cases, the Client is responsible for calling the Coach. The Client will join the Coach’s Zoom Meeting using the following Zoom ID for all scheduled meetings: 610-456-1722. If the Coach will be at any other number for a scheduled call, Client will be notified prior to the scheduled appointment time. The Coach is responsible for ensuring that they are available for consultation at agreed times.

The length of each session, date, and time is set by the Client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may run over the agreed upon time by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.

8) Between Sessions

The Coach may assign the Client tasks or exercises to complete between coaching sessions. There is no obligation on the Client to complete these items of ‘homework’, but not doing so may slow the Client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

The Client may contact the Coach by WhatsApp or email between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. when the Client needs to reschedule a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. The Coach will always advise the Client in advance if the nature of the Client’s contact is likely to incur an additional charge and no such charges will be imposed without the Client’s agreement.

9) Responsibilities

The Coach will seek to enable the Client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where Clients follow a clear plan in a committed way. However, the Client has sole responsibility for taking important decisions in their life or business. The Coach has no liability for any loss incurred by any Client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the Client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.

10) Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will protect the Client’s information as confidential unless the Client states otherwise in writing. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: 

A. was in the Coach’s possession prior to its being furnished by the Client 

B. is generally known to the public or in the Client’s industry 

C. is obtained by the Coach from a third party, without breach of any obligation to the Client

D. is independently developed by the Coach without use of or reference to the Client’s confidential information

E. the Coach is required by statute, lawfully issued subpoena, or by court order to disclose or testify

F. is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent, likely risk, or threat of danger or harm to the Client or others, including, but not limited to, child abuse, elder abuse or neglect

G. involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

11) Data Security

Client understands that the use of technology is not always secure and Client accepts the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom, and any other technology.

12) Release of Information

The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF. The Client agrees to have only their name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.

According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

13) Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the Client, actual or potential conflict of interest, or other reasons, the Coach can decide to terminate the service to the Client early or refuse or be unable to provide further coaching sessions to the Client. In such a circumstance, the Client will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

If the Client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by the Coach.

14) Dispute Resolution

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given.

15) Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

16) Waiver

You hereby release, waive, acquit and forever discharge the Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages the Client may claim to have or that the Client may have arising out of acts or omissions by the Client or by the Coach as a result of the advice given by the Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

Client further declares and represents that no promise, inducement or agreement not expressed in this agreement has been made to the Client to sign this agreement. This agreement shall bind the Client’s heirs, executors, personal representatives, successors, assigns, and agents.

17) Entire Agreement

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

18) Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

19) Applicable Law

This Agreement shall be governed and construed in accordance with the laws of the State of California whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract, without giving effect to any conflicts of laws provisions.

20) Binding Effect

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.